What brands can do
- Submit documentsBatch COAs, origin and processing records, label artwork and supplier details.
- Correct factual errorsWrong batch numbers, prices, ingredients or misread results.
- ReplyRespond to a finding; relevant replies are published with the evaluation.
- Request re-evaluationWhen a new batch report is available.
What brands can’t do
- Approve or preview contentEditorial decisions stay with us.
- Pay for labels or placementSee our advertising policy.
- Remove accurate findingsAccurate information stays, with the brand’s reply alongside.
How a submission is handled
- Received and loggedEvery document is recorded as brand-supplied.
- CheckedLaboratory, accreditation scope, batch match and completeness. See lab accreditation.
- AppliedLabels updated if the evidence changes them.
- RecordedChanges noted on the updates log.
Brand-supplied documents are always labelled as such, and are never presented as tests we commissioned. How partnerships are handled is set out in our conflict-of-interest policy.