How different errors are handled
| Type | Example | Response |
|---|---|---|
| Minor | Typo, broken link, formatting | Fixed without a note |
| Factual | Wrong figure, date, batch number or study detail | Fixed with a correction note on the page |
| Material | An error that changes a rating, label or conclusion | Fixed, noted on the page and recorded on the updates log |
How to report an error
- Name the pageThe URL and the sentence or figure concerned.
- Say what is wrongAnd what you believe is correct.
- Add evidenceA study, document or official source.
Send reports through our contact page. Brands can also use brand engagement and right of reply.
Our principles
- VisibleMaterial corrections are marked, not silently changed.
- Evidence-ledCorrections follow the source, whoever reports the error.
- Same for everyoneErrors in our favour or a brand’s favour are corrected the same way.